Practical Things

HOW TO FIND US
Driving: Our coordinates are: 17◦49’58.59” S, 25◦38’09.60” E.   From Livingstone take the Kazungula/Sesheke road out of town.   22km from Livingstone turn left onto a dirt road signposted Waterberry Lodge and follow the marker signs for 6km.

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From Kazungula (the Zambezi river crossing border point between Zambia and Botswana) turn right onto the main Livingstone road.   After about 40km turn right at the signpost for Waterberry and follow the marker signs on the dirt road for about 6km.

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Flying: Waterberry is 35 mins drive from Livingstone International and about 2 hours from Victoria Falls International Airport in Zimbabwe.  We normally arrange transfers to and from the airports.

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INSURANCE

It’s essential for all guests to have comprehensive medical, accident and cancellation insurance.   If you want to do adventure sports check with your insurance company that you are covered. When you arrive at Waterberry you will be asked to sign an indemnity form, which will include confirmation that you are holding a valid travel insurance policy.

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​HEALTH

Malaria prevention is extremely important.   Your anti malaria medication will need to be prescribed by your doctor so that you can start taking it before your trip.   Vaccinations such as tetanus and hepatitis are also important precautions.   As soon as you decide to travel to Zambia ask your doctor what vaccinations are recommended because some may need to be given a while in advance.   If you’re heading out on safari we suggest you bring a basic first aid kit.

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COVID

All Waterberry staff are fully vaccinated.   Our Covid protocol meets the requirements of the Zambia Ministry of Health and we have adopted extra measures taken from international standards.   We are able to help organise the necessary testing for guests on departure.  

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DRONES

It is illegal to fly drones in Zambia without a licence from the Zambian Civil Aviation Authority.  

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WIFI & PHONE

Wifi is available free of charge at Waterberry. Mobile phone signals vary but are generally reliable.

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TRANSPORT

Waterberry vehicles will fetch and carry you as arranged, as will other operators’ depending on your scheduled activity.   Transfer charges will apply if they are not included in your pre-booked holiday package or your activity, and will be charged at the end of your stay.

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CURRENCY

Local Zambian currency is the Kwacha – you can only obtain Kwacha in Zambia. US Dollars are the most widely used currency and are accepted almost everywhere – including at Immigration at Livingstone Airport where you can buy your entry visa into Zambia (we recommend you bring cash for this - see Visa section below). If you need kwacha we can change US Dollars or other currency for you at Waterberry.  Exchange rates can be checked at www.xe.com.

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RESERVATIONS AND PAYMENT

Enquiries and reservations are managed through both the UK and Zambian offices for Waterberry (see Contact Us).  Payment for accommodation at Waterberry must be made in advance of your stay.   20% payment is required on confirmation of booking to guarantee the reservation and the balance is due 6 weeks before arrival.  For additional charges payable at the lodge (transfers, bar bills and activities) Waterberry can take cash payment in dollars, other major currencies and by credit card.  We accept Visa, Mastercard and American Express.  

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CANCELLATION CHARGES

Cancellation 8-6 weeks before arrival date = 20% charge; 6-4 weeks = 30% charge; 4-2 weeks = 50% charge, up to 14 days before arrival = no refund.

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WEATHER

In winter (May – mid August) days are warm and dry and nights are cold enough to need a warm jacket, warm trousers, scarf and gloves. During the summer months (late August – April) temperatures are high, the hottest usually being October at around 35⁰+.   In November to March, the rainy season, humidity is high.  Rainfall varies but tends to be short sharp showers sometimes with spectacular thunder and lightning.

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ELECTRICITY

Voltage 220V.  UK square 3-pin sockets (we have a supply of international adapters). Power cuts are relatively frequent and whilst we have a backup generator we do recommend that you bring a torch and extra batteries, just in case.

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VISAS

Most nationalities require a visa to enter Zambia.  European and North American visitors can buy visas (single and double entry) on arrival at Livingstone, Lusaka, Kazungula (from Botswana) and Victoria Falls (from Zimbabwe).  The average rate is $50 for a single entry and $80 for a multiple entry, but these rates vary for some nationalities.  

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In order to visit Victoria Falls from both the Zambian and Zimbabwean sides we recommend all guests ask for the KAZA VISA, which is available to buy at the border entry points in Livingstone Airport, Kazungula, Lusaka and Vic Falls in Zimbabwe.   For $50 the visa allows unlimited travel between Zambia and Zimbabwe for a period of 30 days, and also allows day trips out to Botswana.  The KAZA VISA is available to Europeans, North Americans, Australians and New Zealanders along with other nationalities - check your national information before you travel.

Residents of some other countries need to apply in advance for a visa, and everyone should check with their Zambian Embassy or High Commission before travel.  Any guest planning to cross over to Zimbabwe to see the Falls from the other side, or into Botswana for a visit to Chobe, and who cannot get a Kaza Visa,  must be sure to ask for a Multiple Entry Visa to avoid having to pay again when re-entering Zambia.